Analytics maintains a state-of-the-art call center capable of handling more than 10,000 calls per day. When a class member calls, the call is routed to an interactive voice response (IVR) unit, providing callers with recorded messages about the proposed settlement. Should the caller need a customer service agent, the system automatically routes the call to the proper pool of agents. This process ensures that each class member has their questions answered and concerns addressed - and does so in a manner which minimizes expenses associated with the administration of a class action settlement

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